Privacy Policy

Last update: July 1, 2025

At cilaosaventure.com , the confidentiality of your data is a priority. As a professional mountain sports office in Reunion, we are committed to respecting your privacy and processing your personal data in strict compliance with the General Data Protection Regulations (RGPD).

1. Data collected

We only collect data strictly necessary for our activity:

• Last name and first name
• E-mail address
• Telephone number
• Reservation information (date, activity, number of participants)
• Information specific to activity: weight, sizes (for combinations), age to make coherent groups
• Messages sent via contact forms

These data is collected when you:

• Book an activity via our site
• Fill out our contact form

2. Tops of collection

Data is used only for:

• Respond to your requests for information or booking
• Manage registrations for activities
• Inform you in the event of a change or cancellation
• Improve our services (anonymized statistics only)

3. Data sharing

Your data is never sold to third parties. They can be shared only with:

• Our supervisory guides (internal or partners), as part of the organization of activity
• Our technical providers (web accommodation, booking tools) under privacy contract

4. Standing duration

• Data related to a reservation: kept for 3 years for administrative purposes
• Marketing data (email): kept until unsubscription or 3 years after the last contact
• Data related to accounting obligations: 10 years, according to the law

5. Your rights

In accordance with the legislation, you have:

• Right of access to your data
• Right of rectification
• Right to erasure ("Right to be forgotten")
• Law of opposition to treatment
• Portability right

To exercise these rights, simply contact us at:

team@cilaosaventure.com

or by mail:

6. Cookies

The site does not use cookies except anonymous audience measurement cookies (Google Analytics).

7. Safety

Your data is protected by appropriate technical and organizational measures (encryption, firewall, restricted access to data, etc.).